State Retirement Agency - Monitoring and Recording of Automated Outgoing Telephone Calls - Authorization
What this bill does
Altering the authority of the Board of Trustees of the State Retirement and Pension System to adopt regulations to manage, for certain purposes, the monitoring and recording of incoming telephone conversations to the Member Services division of the State Retirement Agency to include outgoing telephone conversations initiated by the automated virtual hold callback feature of the system; requiring the Board to adopt rules regarding the retention of recordings; and prohibiting the retention of recordings for longer than 10 years.
Analysis reads the bill text, the fiscal note, and the witness list. It is generated by Claude and reviewed by nobody, so check the source documents before you rely on it.
Testimony (2)
MGA witness list| Position | Witness | Organization | Testimony |
|---|---|---|---|
| FAV | gawthrop, anne | state retirement | Oral + Written (PDF) |
| FAV | Senator Elfreth, Senator Elfrethlegislator | Individual | Position only |
