State Retirement Agency – Monitoring and Recording of Automated Outgoing Telephone Calls – Authorization
Sponsor: Delegate Jackson, M.Committee: AppropriationsSubject: State Pensions and RetirementStatus: Hearing canceled (as of Nov 6, 2020)
What this bill does
Official synopsis
Altering the authority of the Board of Trustees of the State Retirement and Pension System to adopt regulations to manage, for training and quality control purposes, the monitoring and recording of incoming telephone conversations to the Member Services division of the State Retirement Agency and to include outgoing telephone conversations initiated by a certain automated virtual hold callback feature of the automated system.
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Analysis reads the bill text, the fiscal note, and the witness list. It is generated by Claude and reviewed by nobody, so check the source documents before you rely on it.
Testimony (2)
MGA witness listFAV 2Favorable
| Position | Witness | Organization | Testimony |
|---|---|---|---|
| FAV | gawthrop, anne | state retirement | Oral + Written (PDF) |
| FAV | Delegate Jackson, M., Delegate Jackson, M.legislator | Individual | Position only |
Organizations on record
state retirementFAV 1